Answers to common questions before you request or attend a BlueX experience.
Choose your destination and experience, then submit a Check Availability or Request Reservation form. Our reservations team will contact you to confirm availability and booking details.
Yes. BlueX is built around destination-specific experiences in Miami, Cancún and eight additional Caribbean and Latin American destinations. Availability, rules and operating details may differ by destination.
BlueX focuses on Jet Car, Jet Ski, VIP/private and group experiences. The exact options available for your date will be confirmed by our reservations team.
No. A reservation request is confirmed only after BlueX sends you an express confirmation with the applicable date, time and booking details.
Yes. Use the WhatsApp Reservations button on the website for reservation and guest-service questions.
Prior experience may not be required for every activity, but all operators must satisfy destination-specific eligibility requirements and complete the required safety briefing before operation.
Yes. Age and operator requirements vary by destination, activity, equipment and applicable law. We will confirm the requirements for your selected experience.
Government-issued identification or boating credentials may be required for certain operators and activities. Your confirmation will explain what to bring.
Swimming requirements can vary by experience. Tell our team if you cannot swim or are uncomfortable around water so we can advise you before participation.
Wear comfortable swim or water-appropriate clothing and follow any activity-specific instructions. Bring sun protection and secure personal belongings.
Our operating team monitors local weather and marine conditions. We may delay, relocate, modify, reschedule or cancel an activity when necessary for safety.
Cancellation and rescheduling rules are published in the BlueX Cancellation, Refund & Rescheduling Policy and may also appear during booking.
Contact us immediately. We will try to accommodate you when operationally possible, but late arrival can result in a shortened experience or missed departure.
Some higher-impact marine activities may not be appropriate during pregnancy. Please review the fitness requirements and contact us before booking if you have questions.
Minors may participate when permitted by the activity, destination rules and applicable law. Parent or legal-guardian authorization may be required.
Yes. BlueX welcomes birthdays, celebrations, bachelor/bachelorette groups, corporate outings and private group inquiries.
Yes. BlueX welcomes hotel, resort, concierge and travel-professional partnerships in Miami, Cancún and eight additional Caribbean and Latin American destinations.
Personal items near the water can be exposed to water, impact or loss. Follow staff instructions and secure your belongings appropriately.
BlueX may offer photo/video options. Promotional use of identifiable guest media is handled through a separate media permission process.
Your confirmed reservation will include the applicable meeting or check-in location and arrival instructions.