How reservation requests, confirmation and availability work.
RESERVATION REQUEST & AVAILABILITY POLICY
Guests may select a destination, experience, preferred date and time, party size, and other requested services through the website. Submitting the form sends the request to the Blue X reservations team for review.
A reservation request is not a final confirmation until Blue X Ocean Adventures sends the guest a reservation confirmation. Availability may vary based on schedule, capacity, weather, marine conditions, safety requirements, operational conditions, and other factors.
Automated messages confirming receipt of a request are acknowledgments only unless the message expressly states that the reservation is confirmed.
Guests should provide accurate contact and reservation information so the Blue X team can respond efficiently. Requested information may include name, email, telephone/WhatsApp number, destination, experience, preferred date/time, party size, hotel or resort, transportation needs, and special requests.
Personal information is handled in accordance with the Blue X Ocean Adventures Privacy Policy.
Prices displayed on the website are subject to the terms shown for the applicable experience. Taxes, service charges, transportation, optional upgrades, deposits, or other fees should be disclosed before a guest is required to make payment.
Blue X may update future pricing and packages, but confirmed paid reservations remain subject to the terms provided at the time of confirmation, except where a change is required by law or agreed with the guest.
When payment or a deposit is required, the guest will be shown the applicable amount and payment terms before completing the transaction. A payment receipt alone does not alter the reservation details shown in the applicable confirmation.
Payment processing may be provided by an independent payment processor. Guests should not send payment-card details through ordinary email or WhatsApp unless Blue X provides an approved secure payment process.
Guests who need to change a requested date, time, party size, destination, or experience should contact Blue X as soon as possible. Changes are subject to availability and, once a booking is confirmed, the applicable Cancellation, Refund & Rescheduling Policy.
Ocean activities are affected by weather, sea conditions, government instructions, safety considerations, and other conditions. Blue X may delay, reschedule, modify, or cancel an activity when reasonably necessary for guest or operational safety. The applicable cancellation/refund policy will govern confirmed paid reservations.
Guests may be required to satisfy age, identification, safety, operator, weight/capacity, sobriety, or other participation requirements applicable to the selected activity and destination. Participants may also be required to complete safety acknowledgments and activity-specific waivers before participation.
Reservations or referrals originating through a hotel, resort, concierge, travel professional, or other partner remain subject to Blue X availability and confirmation procedures unless a separate authorized booking arrangement states otherwise.
By submitting a reservation request, a guest authorizes Blue X to contact the guest as reasonably necessary regarding the inquiry or reservation using the contact information provided. Promotional marketing communications are handled separately in accordance with applicable consent requirements and the Privacy Policy.
Blue X Ocean Adventures
An International SeaWorld Group Company
Website: bluexadventures.com
Email: info@bluexadventures.com
Telephone/WhatsApp: (774) 587-0268