Terms for approved hotel, resort and concierge partners.
HOTEL & CONCIERGE REFERRAL TERMS
These Terms establish a standard framework for hotels, resorts, concierge teams, travel professionals, and other approved hospitality partners that refer guests to Blue X Ocean Adventures. A separate signed commercial agreement may supplement or replace these Terms.
An approved hospitality partner may introduce or refer prospective guests to Blue X for marine and watersports experiences. Unless a separate written agreement states otherwise, the partner is an independent referral source and is not an employee, agent, joint venturer, franchisee, or legal representative of Blue X.
A referral, inquiry, or reservation request is not a confirmed Blue X reservation until Blue X or its authorized booking system expressly confirms the activity, date/time, guest eligibility where applicable, price, and other material booking details.
Partners should not promise availability, equipment, departure times, upgrades, refunds, or special accommodations unless Blue X has authorized the representation.
Partners should provide only guest information reasonably necessary to process the referral or reservation request and should have an appropriate basis to share that information.
Blue X will process information it receives in accordance with its Privacy Policy and applicable privacy requirements.
Each approved partner may receive a referral code, booking link, QR code, concierge identifier, or other tracking method. The partner should use the assigned method so eligible reservations can be attributed accurately.
Any commission, referral fee, revenue share, or other compensation must be established in a separate written commercial schedule or partner agreement approved by Blue X.
No compensation is owed merely because these general Terms are displayed or accepted unless Blue X has separately approved the partner and the applicable compensation structure.
A commissionable referral, when applicable, should be defined by the signed partner agreement. Blue X may require that the referral be properly attributed, the guest complete the paid activity, the payment clear, and the reservation not be refunded, charged back, fraudulent, or otherwise excluded under the agreed program rules.
Partners must use current Blue X-approved pricing and promotional materials. A partner may not independently discount, mark up, bundle, advertise, or alter Blue X pricing unless expressly authorized in writing.
Blue X may update prices, availability, experiences, operating locations, and promotions. Confirmed reservations remain subject to the terms applicable to that reservation and mandatory law.
Partners may use Blue X names, logos, photographs, descriptions, QR codes, and marketing assets only as authorized. Materials may not be altered in a way that misrepresents the experience, safety requirements, price, availability, or relationship between the parties.
Partners should not represent that a guest is eligible to operate or participate merely because the guest was referred or booked. Final eligibility is determined under the applicable activity rules, safety requirements, destination law, insurer requirements, and operating procedures.
Guest cancellations, refunds, rescheduling, late arrivals, no-shows, and weather-related decisions are governed by the applicable Blue X customer policies and any confirmed booking terms.
Partners should direct disputed operational or refund decisions to Blue X rather than making unauthorized commitments on Blue X's behalf.
Unless specifically authorized, partners should not collect payment on behalf of Blue X. When Blue X authorizes a partner or platform to collect payment, the collection, settlement, refunds, taxes, chargebacks, and reporting responsibilities must be documented in the applicable commercial agreement.
Partners must not use deceptive sales practices, make false claims, offer improper inducements, misuse guest information, or engage in conduct that could reasonably damage guest safety or the Blue X brand.
Each party remains responsible for complying with laws and obligations applicable to its own activities.
Partners should promptly direct guest service complaints to the designated Blue X contact. Safety incidents, injuries, collisions, or urgent operational concerns should be reported immediately using the approved emergency/operations channel.
Non-public commission schedules, partner pricing, performance reports, credentials, operating procedures, and other information identified or reasonably understood as confidential should not be disclosed except as authorized or required by law.
Blue X may maintain referral, booking, payment, cancellation, and commission records for legitimate operational, accounting, fraud-prevention, legal, and partner-management purposes. The approved attribution method should control commission reporting unless the signed agreement provides otherwise.
Blue X may suspend or terminate a referral relationship for material misrepresentation, unsafe conduct, misuse of the brand, misuse of guest data, suspected fraud, repeated guest complaints, noncompliance with agreed terms, or other legitimate business or legal reasons, subject to any signed partner agreement.
Referral structures may differ by destination because of tax, tourism, licensing, privacy, consumer, payment, and commercial requirements. Destination-specific commercial terms may supplement these general Terms.
| Partner Legal / Business Name | ____________________________________________ |
| Property / Location | ____________________________________________ |
| Destination | ____________________________________________ |
| Primary Contact | ____________________________________________ |
| Referral Code / Link | ____________________________________________ |
| Commission / Fee Structure | ____________________________________________ |
| Eligible Products | ____________________________________________ |
| Payment Schedule | ____________________________________________ |
| Term / Effective Date | ____________________________________________ |
| Special Conditions | ____________________________________________ |
| Partner Representative / Title | ____________________________________________ |
| Partner Signature / Date | ____________________________________________ |
| Blue X Representative / Title | ____________________________________________ |
| Blue X Signature / Date | ____________________________________________ |